Last Updated: 01/01/2025
At Coral Aden Hotel, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, make a reservation, stay at our hotel, or interact with us in any other way.
By using our services, you agree to the terms of this Privacy Policy. If you do not agree with the practices described in this policy, please do not use our services or provide us with your personal information.
1. Information We Collect
We may collect the following types of information:
Personal Information
Name, contact details (email address, phone number, and mailing address).
Payment information (credit card details, billing address).
Government-issued identification (e.g., passport, driver’s license) for check-in purposes.
Reservation details (arrival and departure dates, room preferences, special requests).
Non-Personal Information
Browser type, IP address, and device information when you visit our website.
Cookies and tracking technologies (see Section 5 for more details).
Other Information
Feedback, reviews, or survey responses.
CCTV footage in public areas of the hotel for security purposes.
2. How We Use Your Information
We use your information for the following purposes:
To process reservations, check-ins, and payments.
To provide personalized services and improve your guest experience.
To communicate with you about your stay, promotions, or updates.
To comply with legal obligations (e.g., tax reporting, fraud prevention).
To enhance the security and safety of our guests and property.
3. Sharing Your Information
We do not sell or rent your personal information to third parties. However, we may share your information in the following circumstances:
With trusted service providers (e.g., payment processors, booking platforms) to facilitate our services.
With law enforcement or government authorities if required by law.
In the event of a merger, acquisition, or sale of assets, where your information may be transferred to the new owner.
4. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. After this period, your data will be securely deleted or anonymized.
5. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and personalize content. You can manage your cookie preferences through your browser settings.
6. Security of Your Information
We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, or misuse. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
7. Your Rights
Depending on your location, you may have the following rights regarding your personal information:
Access: Request a copy of the information we hold about you.
Correction: Update or correct inaccurate information.
Deletion: Request the deletion of your information.
Opt-Out: Unsubscribe from marketing communications.
To exercise these rights, please contact us using the details provided below.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. Please review their privacy policies before providing any personal information.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Coral Aden Hotel
Aden, Yemen
info@coral-aden.com
